Fulfillment & Shipping Policy
Welcome to Carla Carolina Watson! We are dedicated to providing high-quality services and digital products to meet your needs. Since we primarily offer services and digital products, there are no physical items being shipped. Below is an outline of how we fulfill your orders, deliver services, and process digital products.
Business Details
This website is operated by Carla Carolina Serrano Sanchez, doing business as Carla Carolina Watson.
Business Address:
Tonedale Mill Business Park, Tonedale, Wellington, TA21 0AW, United Kingdom
Fulfillment Process for Services
We specialize in providing personalized services, including 1:1 sessions and group events, which may be held either in-person or online. After you book a service, the fulfillment process is as follows:
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Order Confirmation:
Upon completing your purchase, you will immediately receive a confirmation email with the details of your booking, including the scheduled date, time, and location (if applicable). -
Service Delivery:
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1:1 Sessions: We will schedule your session at a time that works for both parties, either in-person or virtually via video call (Zoom, Google Meet, etc.).
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Group Events: For any group workshops or events, you will receive details on how to join the event (either in person or online). This includes links, access instructions, and any relevant resources you may need before the event.
We will always make sure to follow up with reminders and any necessary preparation before your session or event.
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Fulfillment Process for Digital Products
For digital products (such as downloadable resources, e-books, or digital guides), the fulfillment process is entirely online. Here's what you can expect:
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Immediate Delivery:
Once your payment has been successfully processed, you will receive a digital download link or access instructions for your product within minutes. This applies to all digital purchases, unless stated otherwise in the product description. -
Access to Digital Content:
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All digital products are made available for immediate access after payment.
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If you encounter any technical issues accessing your digital product, please reach out to us, and we will be happy to assist you.
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No Physical Shipping
As our business focuses on services and digital products, there are no physical items shipped. Therefore, no shipping charges or delivery times for physical products are involved. All fulfillment is conducted online.
Cancellations and Refunds
Please be aware that our cancellation and refund policy is strict, as outlined in full here: Cancellation Policy. We advise all customers to carefully review this policy before making a purchase, as we are committed to upholding these terms.
Key Points:
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Services: Once booked, sessions and events are non-refundable unless otherwise stated in our cancellation policy.
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Digital Products: Digital products are non-refundable after purchase, as they are delivered immediately.
Contact Us
If you have any questions about our fulfillment process, or if you need assistance with your order, feel free to reach out:
Carla Carolina Serrano Sanchez
Trading as Carla Carolina Watson
Tonedale Mill Business Park
Tonedale, Wellington
TA21 0AW, United Kingdom
Email: carlacarolinacoach@gmail.com
Final Notes
By purchasing from CarlaCarolinaWatson.com you agree to the terms set forth in both this Fulfillment & Shipping Policy and our Cancellation & Refund Policy. and the Terms and Conditions of this website and services. We aim to deliver an exceptional experience with every service and digital product, and we are here to support you along the way.
